AI-driven customer support automation platform LiaPlus AI raises seed funding

LiaPlus AI, an AI-driven customer support automation platform, has raised Rs 2 crore in a seed funding round led by Inflection Point Ventures, a Gurugram-based angel investment firm. 

The round also saw participation from Chandigarh Angel Network, Growth Sense and Growth91.

The startup plans to use the raised capital towards team expansion, forging global partnerships, and advancing technology.

What does LiaPlus do?

Founded by Smridhi Seth (COO) and Shailesh Jaiswal (CEO), LiaPlus provides AI employees—AI customer support agents that offer 24/7 support in 18 different languages, including English, Hindi, and Arabic.

The startup said that the AI assistant not only conducts customer interactions but also takes post-call actions such as sending emails and WhatsApp messages, enabling businesses to focus on strategic decision-making and networking.

The AI assistant integrates seamlessly with over 6,000 apps and provides an intuitive, user-friendly dashboard.

“LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful," Seth said.

Who are the founders?

Shailesh Jaiswal is a MA Postgraduate specialising in Organizational Behaviour from the University of Delhi. 

As an Indian entrepreneur and AI researcher, he has garnered extensive consulting experience with multinational corporations, focusing on prompt engineering and the automation of customer support and sales processes.

On the other hand, Smridhi Seth is also an MA Postgraduate from the University of Delhi, with over five years of experience in data science, R&D and behavioural analysis.

She has worked with clients across healthcare, hospitality, and technology sectors to drive AI- driven growth and innovation.

LiaPlus AI's market presence

LiaPlus AI claims to have established a substantial footprint and formed strategic alliances across India, Africa, the Middle East, and Australia, targeting the BFSI and e- commerce industries.

The platform is customized to address regional requirements, providing support in local languages to deliver effective and personalized customer service across these diverse markets. This localized strategy enables it to effectively meet distinct market needs and drive success across various regions.

“LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN and Growth91, we are uniquely positioned to revolutionize the industry. With our innovative approach, we are set to transform how businesses engage with their customers. Our focus on cutting-edge technology and efficiency will redefine industry standards and set new benchmarks in AI-driven customer service," said Jaiswal.

The future of AI-powered support

India is emerging as a global leader in AI, with over 420,000 professionals in AI job functions and the industry projected to reach $17 billion by 2027.

The AI Software & Services market, currently valued at around $100 billion, is expected to grow to $300-320 billion in the same timeframe.

Conversational AI is also booming, with the global market set to hit $13.9 billion by 2025 at a CAGR of 21.9%. The global intelligent virtual assistant market is projected to grow at a CAGR of 47.5%, reaching $47.3 billion by 2027. 

The chatbot and intelligent virtual assistant sector shows strong potential, with a Total Addressable Market (TAM) of $14 billion, Serviceable Available Market (SAM) of $800 million, and Serviceable Obtainable Market (SOM) of $120 million.