'A big thank you': Bengaluru customer leaves Rs 68,600 in tips for Instamart delivery boys in 2025

A Swiggy Instamart customer in Bengaluru tipped delivery partners a total of Rs 68,600 in 2025, the highest amount recorded by any single user in the country, according to the platform’s annual analysis, How India Instamarted 2025.

The figure stood out in a year marked by rapid growth in quick-commerce usage and changing consumer behaviour, with Swiggy describing Bengaluru as Instamart’s “tipping capital” for 2025.

Instamart said Chennai followed Bengaluru, with user in the city collectively tipping Rs 59,505 over the year.

While tipping has traditionally been associated with restaurants and ride-hailing services, Instamart noted that the practice is still relatively new in quick commerce.

However, emerging patterns from major cities indicate that customers are increasingly recognising the effort required of delivery partners, particularly those navigating dense neighbourhoods, late-night orders and congested traffic. Notably, the tipping volumes tended to rise during festival seasons and late-night orders.

In 2025, the company said, tipping emerged as a stronger indicator of the evolving relationship between customers and quick-commerce delivery partners, as the service became more deeply embedded in everyday routines.