Bharti Airtel today unveiled its innovative Airtel CCaaS (Contact Center as a Service). The company claims that its industry-first omni-channel cloud platform promises a cohesive experience for all contact center solutions that an enterprise might need.
Airtel's CCaaS offering aims to significantly reduce these burdens. It integrates Voice-as-a-service (VaaS), cloud, and top-tier contact center software, including offerings from Genesys.
Airtel said that its CCaaS provides enterprises with a plethora of features, including seamless handling of both inbound and outbound calls, call routing, queuing, conference calling, redirecting, and cloud monitoring.
It also helps businesses to navigate complex regulatory compliances and reduces the wait times experienced during troubleshooting.