Amazon India sets up ‘Suvidha Kiosk’ for order pick up, returns at Maha Kumbh Mela 2025

Flipkart rival Amazon India has set up a "Suvidha Kiosk" at the 2025 Maha Kumbh Mela in Prayagraj, Uttar Pradesh, to serve millions of attendees.

The kiosk allows visitors to order essential products such as mobile chargers, clothing, shoes, pooja samagri, and blankets. Attendees can either pick up their orders from the kiosk or have them delivered within a 3-kilometer radius.

What is the location of the Suvidha Kiosk?

Located at Kumbh Kutir, Sector 24, Arail, Prayagraj, the facility also handles returns. Customers can initiate a return through the Amazon app and drop off their products at the kiosk.

In addition to shopping and returns, the Suvidha Kiosk will offer amenities, including a resting area with chairs, drinking water, mobile charging stations, and first aid kits. The kiosk will operate daily from 7 a.m. to 10 p.m. until Feb. 26.

Leadership comments

"The Maha Kumbh Mela brings millions of attendees to Prayagraj who spend most of their day at the festival grounds, away from their local accommodations. Our Suvidha Kiosk addresses this unique situation by providing a convenient option for them to pick up or return their Amazon orders right within the Maha Kumbh Mela grounds. This initiative reflects Amazon's commitment to innovation and customer-centric solutions, even in unique circumstances, " said Dr. Karuna Shankar Pande, Vice President, Amazon Logistics, India.

Recently, Amazon launched a unique initiative upcycling its signature cardboard packaging boxes into portable beds, aiming to provide hours of comfortable sleep for Maha Kumbh Mela attendees.

To ensure accessibility, these upcycled beds are available at no cost to attendees. Amazon said it has worked closely with Maha Kumbh authorities, to identify key areas within the festival grounds where these Amazon beds will provide much-needed comfort.

A significant portion of these beds are allocated to the lost and found center, where they are supporting those in distress, while some are available to the general public.

Additionally, some of these beds have also been provided to the Kumbh Police Karmacharis and the Kumbh hospital.