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In a shocking incident in India's Silicon Valley—Bengaluru—a couple discovered a live cobra inside a package they had ordered online from Amazon on Sunday.
According to an India Today report, the couple, both software engineers, had ordered an Xbox controller but were stunned to find a spectacled cobra inside their package. Fortunately, the venomous snake was stuck to the packaging tape and couldn't cause any harm.
Soon after discovering what they hadn't expected, the couple, who live on Sarjapur Road, recorded a video and shared it on X (formerly Twitter).
Watch the video
"We ordered an Xbox controller 2 days ago from Amazon and received a live snake in the package. The package was directly handed over to us by the delivery partner (not left outside). We live on Sarjapur road and captured the entire incident on camera, plus we have eyewitnesses to the same," the customer said.
"Fortunately, it (snake) was stuck to the packaging tape and did not harm anyone in our household or apartment. Despite the danger, Amazon's customer support put us on hold for over 2 hours, forcing us to handle the situation all by ourselves in the middle of the night (again proof captured in videos and photos)," she added.
"We did receive a complete refund, but what do we get for risking our lives here with a highly venomous snake? This is clearly a safety breach caused solely by Amazon's negligence and their poor transportation/warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety?" she asked.
Netizens reaction
The video quickly went viral and garnered the attention of many. "So Amazon is now also delivering cobras, which is why Amazon is the leader in online shopping," a user wrote.
"So Amazon is now also delivering cobras, which is why Amazon is the leader in online shopping," a user wrote.
"Direct from the Amazon rainforests," another commented.
Direct from the amazon rainforests 💀
— Aaraynsh (@aaraynsh) June 19, 2024
"Probability of unpack by middle man and repack. not captured video from start when packet is opened," a third raised concerned.
What was Amazon's response?
Meanwhile, the company responded to the video, stating, "We're sorry to learn about the inconvenience you've experienced with your Amazon order. We'd like to have this checked. Please share the required details here, and our team will get back to you soon with an update."
The report further said that the customer received a complete refund. The snake has been released somewhere safe, away from public reach, the report added.