Delhivery partners with Sweden's Truecaller to enhance customer communication and safety

Gurugram-headquartered logistics services provider Delhivery has entered a strategic partnership with Truecaller, a global platform known for verifying contacts and blocking unwanted communication.

The partnership aims to enhance communication efficiency and security in the logistics sector. By integrating Truecaller’s Verified Business Caller ID solution, the logistics company seeks to address common issues such as missed and rejected calls due to trust and context concerns.

The move ensures that Delhivery’s customers receive more transparent and reliable communication.

Focused on improving trust in business calls

The Truecaller Verified Business Caller ID solution will help Delhivery build greater trust with its customers. 

The solution enhances the brand’s visibility by displaying essential brand elements such as the company name, logo, category, and verification tick. This not only reassures customers but also helps them quickly identify calls from Delhivery.

Truecaller’s system also allows for the personalization of call reasons, ensuring that the purpose of each communication is clear from the start.

"Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers. The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives while reducing the risks of fraud and spam," said Kapil Bharati, CTO at Delhivery.

Addressing logistics communication challenges

Delhivery, which serves over 33,000 businesses, including top e-commerce platforms like Nykaa and Flipkart, faces the daily challenge of ensuring seamless communication.

By implementing Truecaller’s technology, Delhivery aims to minimize communication disruptions that arise from calls being missed or rejected due to lack of context. 

Truecaller’s Customer Experience Solution further enhances Delhivery’s ability to personalize communication, making the logistics process smoother for both customers and delivery personnel.

The platform also reduces phone fraud and scams, addressing key security concerns in digital communications.

Priyam Bose, Global Head GTM & Developer Products at Truecaller, said, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognise legitimate calls and provide significant value and protection to consumers.”