Razorpay POS launches Q-Zap to reduce billing wait time by 40%

Fintech giant Razorpay's offline payments arm Razorpay POS has announced the launch of 'Q-Zap', an intelligent payment solution for retailers. 

Razorpay said Q-Zap is designed to facilitate faster checkouts and eliminate queues. It aims to redefine the in-store customer experience by reducing billing time by 40% and helping retailers save up to 20% in annual operating costs. 

Collecting payments beyond traditional billing counter

Traditionally, customers need to wait in long lines at billing counters to complete their payments, which can be frustrating and negatively impact customer satisfaction and sales.

Customers can use self-checkout kiosks or hand-held POS devices integrated with Q-Zap to complete their payments from anywhere within the store.

Improving checkout efficiency

Q-Zap offers seamless Ready Plug-and-Play integrations with over 120 billing partners, allowing for the solution to be implemented within four days, a significant improvement over the industry standard of four weeks.

This integration streamlines tasks such as billing, payment collection, and reconciliation of goods sold against payments received, making the process highly efficient. 

The solution integrates Razorpay POS hardware and software, supporting all payment methods, including UPI, credit cards, and debit cards, across major networks like Visa and Mastercard, ensuring faster and more efficient checkouts.

Benefitting retailers and customers

According to the company, The primary benefit of Q-Zap is the elimination of long checkout lines, which significantly enhances the customer experience. 

Additionally, by freeing up in-store staff from stationary cash registers, employees can attend to other responsibilities, such as assisting customers, answering questions, or facilitating customer checkouts. This shift allows staff to provide a higher level of service and improve overall customer satisfaction.

Rahul Kothari, Chief Operating Officer at Razorpay, commented on the launch, stating, “At Razorpay, we are committed to empowering businesses with tools that ensure seamless payment experiences. Q-Zap, our queue-busting solution, aims to not only eliminate tedious checkout lines for customers but also to free up in-store staff’s time so they can be available to customers and provide them assistance, which could include answering questions or facilitating customer checkout.”

Aligning with Razorpay's growth strategy

Razorpay began extending its payment offerings to offline businesses with the acquisition of Ezetap (now Razorpay POS) in August 2022, evolving into an omnichannel payment platform.

Since then, the company has introduced several innovative products and features, including instant refunds within two minutes for failed UPI transactions on Razorpay POS devices and the Dynamic QR Soundbox, India’s first enterprise-ready QR device with card support.

These offerings aim to enhance the in-store payment experience and continually reinvent payment solutions.

“As India’s consumer market evolves dynamically, so do the needs of businesses. With the market poised for exponential growth, achieving the ambitious $2 trillion target by 2033 requires robust infrastructure. Razorpay prides itself on innovation, constantly developing agile solutions to address key pain points in the entire money movement journey of not just online businesses, but offline too," Kothari added.