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Gati partners with Tech Mahindra
Allcargo Group's logistics and supply chain solutions provider, Gati Limited, today said it has partnered with technology company Tech Mahindra to develop Gati Enterprise Management System (GEMS) 2.0.
Gati's core operational software system, GEMS 2.0, aims to offer an enhanced customer experience and a modern tech-driven interface while increasing efficiency and lowering costs. The software application leverages Tech Mahindra’s expertise and focuses on cloud-native applications, reiterating the organisation’s commitment and investment towards next-generation digital transformation and Cloud initiatives.
According to the company's statement, The partnership is focused on replacing Gati’s legacy application with a digital, scalable, and more agile cloud-based application for operational excellence and the highest level of customer experience.
Vivek Agarwal, President - APJI (Enterprise), Corporate Development, Tech Mahindra, said, "The strategic deployment of new-age, data-driven technologies is at the core of revolutionising operational efficiency and customer engagement in the logistics and supply chain industry. Our partnership with Gati in designing and developing GEMS 2.0 will help the organisation boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment.”
Over the next 18-24 months, Tech Mahindra will enable Gati to custom-develop GEMS 2.0 from scratch, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc., the company said.
Pirojshaw (Phil) Sarkari, MD and CEO, Gati Express and Supply Chain Pvt. Ltd. (GESCPL), said, “GEMS which was rolled out 20 years back is a pioneering initiative in the logistics industry. We are delighted to partner with Tech Mahindra to create a transformed GEMS on a micro services platform to provide customers ease of doing business. This partnership is a major step forward in delivering operational excellence and a superior customer experience and a part of Allcargo Group’s continued focus on empowering Gati reach greater heights.”
The company added that GEMS 2.0 system will be built with a modern, cloud-based structure that prioritizes mobile access and security. It will use automated processes and advanced data analysis, including AI and machine learning, to enhance its operations across all areas the company serves.
Additionally, the system will feature a user-friendly interface that allows for easy customization and can be accessed smoothly through various browsers, it said.
Established in 1989, Gati utilizes a tech-supported, multi-modal network to provide comprehensive supply chain solutions tailored to diverse business needs.
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