Global Capability Centres (GCCs) in India are set to create 4.25-4.5 lakh jobs this year, report says

India’s Global Capability Centers (GCCs) are on track to create between 4.25 lakh and 4.5 lakh new jobs this year, according to a report by technology and digital talent solutions provider NLB Services. This marks a major boost for India’s position as a global technology talent hub.

The report named 'India GCC Growth Outlook 2024 ' further suggests that the total GCC workforce could reach 3.3 million by 2030, closing in on India’s traditional IT services sector.

Projected job growth

While the anticipated 4.25–4.5 lakh new positions this year already signify a noteworthy hiring wave, the report also projects a longer-term impact. By 2030, GCCs could collectively add a million additional employees, taking the total number of such centers in India to more than 2,100.

This expansion could push the sector’s market value toward the $100 billion mark, illustrating the speed at which GCCs are scaling up their Indian operations.

Industry expansion drivers

GCCs span diverse sectors—including banking, retail, oil and gas, and aviation—and more than a third of these centers plan to expand their workforces by 35% to 50%.

Supportive government policies are a key catalyst, especially through the upcoming national framework outlined in the FY26 Budget. This policy framework aims to encourage growth beyond existing technology hubs and into Tier II and Tier III cities, ensuring broader economic development and a stronger pipeline of fresh talent.

Geographical breakdown

Currently, Bengaluru leads the way in both headcount and growth potential, with hiring forecast at 27%, largely driven by high demand for AI, data science, and cloud computing skills. Hyderabad is predicted to be the second-largest GCC hub by 2025, supported by its robust IT software and consulting ecosystem.

Over the next decade, Delhi is expected to take the top spot, followed by Pune, as both cities accelerate their capabilities in telecom, internet services, and financial technology. Mumbai, with a hiring growth rate of 23%, is also a key player, particularly in IT software & consulting and BFSI..

Skill demands

GCCs are placing strong emphasis on entry-level hires, with high demand in customer experience and support services (17%), cybersecurity and data protection (17%), and digital transformation and automation (14%).

Financial services and marketing are also on the rise, reflecting a digital-first approach among enterprises. In manufacturing and engineering, the advent of Industry 4.0 is driving hiring needs, while human resources and talent management functions remain essential for scaling up these rapidly growing centers.

In a notable trend, more than 61% of GCCs anticipate increasing their proportion of women hires by over 50% by 2030, compared with only 7% of GCCs that plan a similar change this year. 

NLB Services CEO Sachin Alug refers to “GCC 4.0” as the next phase of development, in which robust workforce synergies will be crucial. With India expected to surpass 2,100 GCCs by 2030, companies are investing in specialised skills, competitive compensation, and strategic hiring practices to remain at the cutting edge.