Gupshup onboards Lorrie Norrington to its board of directors

Conversation Cloud platform Gupshup has onboarded Lorrie Norrington to its Board of Directors.

Norrington, a seasoned technology executive, brings over four decades of experience in scaling global technology and internet businesses.

The strategic move is expected to accelerate Gupshup’s growth and strengthen its governance as it transitions from private to public.

Lorrie Norrington’s extensive experience

Lorrie Norrington’s career spans several high-profile roles in the tech industry. She currently serves on the boards of global multinational companies such as Colgate-Palmolive and SaaS firms like HubSpot and Asana.

Previously, Norrington held senior executive positions at eBay, including President of eBay International. Her career also includes roles at Shopping.com, Intuit, and General Electric Company.

Additionally, she is an Operating Partner at Lead Edge Capital, where she advises late-stage high-growth companies. 

Leadership and governance alignment

Norrington’s addition to Gupshup’s board is seen as a significant step towards building world-class governance structures within the company.

“Her commitment to strong values and integrity aligns well with Gupshup’s goals,” said Beerud Sheth, CEO and Co-founder of Gupshup.

“Her vast experience, deep expertise, and inspirational leadership will help accelerate Gupshup’s growth. Her commitment to mentoring executives, her personal values, and positive energy contribute greatly to a very constructive board dynamic," Sheth added.

“Gupshup is the market leader in a huge space, with immense potential, led by an experienced management team, and a strong board of directors. I look forward to working with the Gupshup team to help realize the full potential of their ambitious vision," said Norrington.

What does GupShup do?

Gupshup is a Conversation Cloud platform that enables businesses to communicate and engage with their customers using AI-driven chatbots and messaging platforms. The company’s conversational engagement solutions are utilized by over 45,000 brands worldwide, including Citibank, AkzoNobel, Khan Academy, Unilever, Dream11, Netflix, Flipkart, and Ola.

The company powers over 10 billion messages per month and has demonstrated significant financial growth, with a reported 43% increase in revenue in its India operations for FY23. The company is backed by marquee investors such as Tiger Global and Fidelity Management and Research Co. LLC.

Gupshup’s recent launch of the Conversation Cloud, a comprehensive suite of SaaS capabilities with built-in Generative AI, aims to transform business-to-customer interactions through conversations. This platform enables conversational relationship management across the customer lifecycle, enhancing customer experience and driving growth.