Logistics firm DTDC expands into rapid commerce with first dark store in Bengaluru

DTDC, a homegrown integrated express logistics provider, is entering the rapid commerce market with a new 2-4 hour delivery service and same-day delivery options.

As part of the initiative, the company has opened its first dark store in Bengaluru, a major e-commerce hub where emerging direct-to-consumer brands and social commerce sellers have gathered significant momentum.

How does the dark store model work?

The dark store model functions as a specialised, technology-driven fulfilment centre designed to optimise packing and dispatch processes so that goods can reach customers within hours. 

Following a successful pilot, DTDC plans to roll out similar facilities nationwide in key markets, enabling smaller brands to offer rapid delivery and meet consumer expectations in a crowded, fast-paced digital ecosystem.

Leadership comments

“This announcement marks a significant milestone in DTDC’s journey and strengthens our commitment to driving growth in the rapidly evolving logistics and commerce sectors,” said DTDC Founder and Chairman and Managing Director Subhasish Chakraborty in a statement.

“Our goal is to meet the increasing demand in rapid commerce, positioning us as a key player in shaping the future of delivery services in India.”

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Chief Executive Officer Abhishek Chakraborty echoed the sentiment, emphasizing the importance of Bengaluru as a launch point. “We are excited to launch our first dark store in Bengaluru, a pivotal e-commerce hub, where we will serve the growing needs of emerging brands and businesses,” he said. “With this initiative, DTDC is poised to redefine logistics solutions and cater to the evolving demands of the digital marketplace.”