Ola Electric aims to double its service network to 1,000 centres by December 2024

Bhavish Aggarwal-led electric two-wheeler maker Ola Electric recently announced the # HyperService campaign to strengthen its existing service network and provide a technology-led after-sales experience.

As part of this initiative, the company plans to double its company-owned service centres to 1,000 by December 2024.

Providing training to 1 lakh third-party mechanics

In addition, Ola Electric announced its EV Service Training Program, which aims to train 1 lakh third-party mechanics under its ‘Network Partner Program.’

The Bengaluru-based company said that this initiative is designed to accelerate electric vehicle adoption and ensure that mechanics across India are equipped to service EVs.

Offering quick-service guarantee

Beginning on October 10, 2024, the company will introduce a quick-service guarantee. Customers whose service takes longer than one day will be provided with a backup Ola S1 scooter, ensuring a stress-free experience. Furthermore, customers subscribed to Ola Care+ will receive Ola cab coupons, valid until their service request is resolved, the release notes.

Ola Electric will also deploy AI-powered proactive maintenance and remote diagnostics as part of the #HyperService campaign, offering a unique ownership experience. These AI features will detect potential issues before they occur, allowing for proactive service at customers' doorsteps.

The company said the rollout of these AI features will begin for all Ola customers starting October 10, 2024.

Leadership comments

Bhavish Aggarwal, Chairman and MD, Ola Electric, said: “In the last 3 years, we’ve built a 7L+ community and the leading market position. We have close to 800 sales stores but only about 500 service centres. With the launch of #HyperService we are expanding our network and also building the best-in-class ownership experience with on-demand and AI-powered service. The #HyperService campaign is built with a clear focus on enhancing the service and ownership experience of our community, and we will continue to push the boundaries with innovative service initiatives that cater to our fast-growing community across the country.”

Ola Electric has close to 570 company-owned service centres across the country and offers a comprehensive range of services. Customers can avail of these services by directly booking an appointment through CApp (Ola Electric Customer App) or by visiting the nearest service centre at their convenience.