India's Pine Labs' Qwikcilver partners with Etihad Airways for its Asset Manager solution

Pine Labs' Qwikcilver, which provides end-to-end gift card and stored value solutions, has partnered with Etihad Airways, the national airline of the United Arab Emirates, to enable the seamless issuance of refund and compensation vouchers through Qwikcilver's Asset Manager solution. 

According to the company's statement, The solution has been integrated with Etihad Airways' online and offline systems, allowing for efficient, automated, and instant issuance of refund and compensation vouchers to customers.

The company further said that the integration will ensure that customers of Etihad Airways receive their vouchers in a timely manner, which will improve customer experience and customer retention.

Qwikcilver has migrated the existing vouchers to this platform to ensure a seamless usage experience for all the customers of the airline, irrespective of when they received the vouchers.

Commenting on the partnership, Tristan Thomas, Director of Digital Commercial & Customer at Etihad Airways, said, "Our partnership with Qwikcilver demonstrates Etihad Airways' commitment to providing exceptional customer service and ensuring a seamless travel experience for our customers. We thank the Qwikcilver team for this timely deployment of their Asset Manager solution."

"We are thrilled to partner with Etihad Airways, a renowned global airline, to help enhance their customer experience. Our asset manager solution enables efficient and automated issuance of refund and compensation vouchers. We are confident this will help to reduce operational costs and improve customer retention. We look forward to a successful partnership with Etihad Airways," said B Amrish Rau, CEO of Pine Labs.