Razorpay teams up with NPCI and OpenAI to launch ‘Agentic Payments’ on ChatGPT in India

Razorpay, the National Payments Corporation of India (NPCI), and OpenAI have partnered to pilot Agentic Payments on ChatGPT, a new initiative aimed at bringing AI-driven, conversational commerce to Indian consumers.

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Currently in its pilot phase, the initiative seeks to enable users to discover, compare, and complete purchases within an AI environment, marking a significant step in integrating payments with conversational interfaces.

The partnership combines Razorpay’s innovation in digital finance, NPCI’s UPI infrastructure, and OpenAI’s advanced conversational models, bringing together three key elements of India’s rapidly evolving digital economy.

NPCI’s UPI network now powers more than 20 billion transactions each month. Backed by Axis Bank and Airtel Payments Bank, the pilot leverages Razorpay’s payment stack and UPI features such as UPI Circle and UPI Reserve Pay to power AI-native transactions.

BigBasket, a Tata enterprise, has become the first merchant to offer this AI-enabled shopping experience. For instance, a user can ask ChatGPT, “Help me order ingredients for a Thai-style vegetable curry for four people from BigBasket.” The AI assistant will search BigBasket’s catalogue, display curated product options, and, upon confirmation, complete the order through Razorpay’s system, all within the ChatGPT environment.

The companies said that users retain full control of their transactions, with real-time tracking and instant revocation options built into the system.

Commenting on the launch, Harshil Mathur, CEO & Co-Founder, Razorpay, said, “With Agentic Payments, we are transforming AI assistants from simple discovery tools into full-fledged shopping agents. For the first time in India, every buyer can have a personal shopping assistant that not only finds the best product at the perfect price but also completes the entire purchase journey seamlessly. This is India’s very own UPI-integrated conversational payment experience, powered by Razorpay and built on innovations like UPI Circle and UPI Reserve Pay, bringing world-class AI capabilities to Indian consumers in a truly first-of-its-kind experience in the country."

Sohini Rajola, ED - Growth, NPCI, said, "Agentic Payments marks an important step in India’s digital payments journey, where AI and UPI converge to make transactions more intuitive, intelligent, and inclusive. By enabling user-authorized AI agents to initiate secure payments, we are moving closer to a future where technology anticipates needs and simplifies experiences. At NPCI, our focus remains on driving innovation that makes digital payments accessible, trusted, and effortless for every Indian."

Oliver Jay, Managing Director of International Strategy, OpenAI, added, “AI is evolving from helping people find products to actually helping them buy them, while also helping sellers reach millions of people. We're excited to work with NPCI and explore how we can combine advanced AI with UPI, one of the world’s most trusted real-time payment networks, to unlock a new era of effortless and secure commerce."

As part of the collaboration, the three companies will explore additional AI-based payment use cases, including personalised and autonomous commerce in which AI agents could, with user consent, complete secure payments on their behalf.