SaaS firm Freshworks appoints Srinivasan Raghavan as Chief Product Officer

US-based SaaS firm Freshworks has announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). Raghavan has over two decades of leadership experience in the enterprise SaaS industry.

In his new role, he will lead and scale the company's product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). 

Raghavan joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside.

Leadership comments

"Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience," said Woodside.

"Srini’s track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy," he added.

Prior experience

Srini most recently served as Chief Product Officer at RingCentral, where he broadened the company’s portfolio to generate additional sources of revenue from the new cloud-based contact centre, marketing, and sales intelligence solutions.

Prior to that, as Senior Vice President of Product at Five9, he spearheaded the development of AI-powered digital engagement and automation solutions, including a platform for workflow automation, virtual agents, and assistive tools for contact center agents.

Earlier in his career, Srini held strategy and product leadership roles at Cisco in the Applications Software and Collaboration Business units.

"Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity," said Raghavan.

"By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together."

Srini holds a bachelor's and master's degree in Computer Science and Engineering and an MBA from The University of Chicago Booth School of Business. His global leadership experience across the U.S., Europe, and Asia positions him to bring a diverse and strategic perspective to Freshworks.