'System-level bias': Delhi restaurant owner accuses Zomato of manipulating rider allocation; CEO replies

A Delhi restaurant owner has accused food delivery platform Zomato of unfair rider allocation practices, claiming his outlet is repeatedly marked “unavailable” on the app during peak hours despite being operational.

Gagandeep Singh Sapra, owner of Tadka Rani in Greater Kailash 1, shared a screen recording on X showing his restaurant listed as unavailable, while several nearby outlets remained open and accepting orders.

Sapra alleged that this issue has persisted for more than 30 days, despite multiple escalations to the platform.

“Here’s video proof of how rider allocation is being manipulated at Zomato,” he wrote, adding that neighbouring restaurants within 50 meters continued receiving delivery partners while his listing was restricted.

Here’s video proof of how rider allocation is being manipulated at @zomato .

For 31 days we’ve escalated this, and nothing has changed. Our restaurant is repeatedly shown as ‘unavailable’ at peak hours while nearby outlets within 50 meters keep getting riders.

This isn’t… pic.twitter.com/syHpTkvVsi

— Gagandeep Singh Sapra (@TheBigGeek) November 23, 2025

Zomato's food delivery CEO responds

Singh’s post quickly went viral, sparking widespread reactions about transparency, platform control, and fairness in food-delivery ecosystems.

Even Zomato’s food-delivery CEO, Aditya Mangla, responded, acknowledging the complaint and saying that the company would investigate.

“Thank you for sharing this. I’m getting this checked,” Mangla wrote.

@TheBigGeek - thank you for sharing this. I’m getting this checked 🙏🏽

— Aditya Mangla (@adimangla) November 24, 2025

In resposne, Sapra thanked the CEO and wrote, “Thank you Aditya ji, means a lot you reached out. I have written to all your team members and have several meetings, yesterday was 31st Day, and no one seems to see a resolve.”

In the comments section, the owner further accused the food delivery giant of showing his restaurant as unavailable to increase their own commission.

“It's all a game of increase our commission, from the current 52+% that they take on sales, to let's say a whopping 99% of each sale. The greed is not ending, and Goyal Babu is unable to control the loose canons in his team who are rigging the system,” he said.

Yes, it's all a game of increase our commission, from the current 52+% that they take on sales, to let's say a whopping 99% of each sale. The Greed is not ending, and Goyal Babu is unable to control the loose canons in his team who are rigging the system.

— Gagandeep Singh Sapra (@TheBigGeek) November 23, 2025

The system is theirs and the coding is done by their hired people. They can manipulate their own algorithm as and however they like. Ganda hai par dhandha hai yeh. There is and never will be a bigger businessman other than Deepi.

— Yogesh Goel (Review Wala) (@ygoel) November 24, 2025