Indian technology giant Tata Consultancy Services has signed a two-year partnership with George Yang-led Golden Arches Development Corporation (GADC), the master franchise holder of McDonald's in the Philippines.
The partnership, which is TCS’ first with the fast-food chain in the APAC region, aims to standardize and digitize the IT operations for 760+ McDonald’s restaurants in the Philippines.
“This partnership with TCS is another step in our continuous digital transformation. The implementation of SAP S/4HANA on RISE will provide us greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience," said Margot Torres, Managing Dire
Indian technology giant Tata Consultancy Services has signed a two-year partnership with George Yang-led Golden Arches Development Corporation (GADC), the master franchise holder of McDonald's in the Philippines.
The partnership, which is TCS’ first with the fast-food chain in the APAC region, aims to standardize and digitize the IT operations for 760+ McDonald’s restaurants in the Philippines.
“This partnership with TCS is another step in our continuous digital transformation. The implementation of SAP S/4HANA on RISE will provide us greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience," said Margot Torres, Managing Director at GADC.
Upgrading IT infra of GADC
TCS will implement an advanced upgrade of McDonald’s current systems in the Philippines to the cloud (SAP S/4HANA on RISE).
By harnessing its deep industry expertise and contextual knowledge in SAP-led business systems transformation, the Tata Group's tech unit will upgrade GADC's IT infrastructure, resulting in better insights, improved decision-making, and optimized operational performance.
TCS said the benefits of the upgrade include increased efficiency and optimized operating costs, digital transformation and innovation, enhanced franchisee experience driving stakeholder loyalty, improved process optimization and workforce productivity.
Supporting the company's growth plans
Additionally, TCS will also future-proof GADC’s processes to support their growth plans. Through the SAP Business Technology Platform (BTP), the company will provide development and integration services encompassing app development, automation, data analytics, and artificial intelligence.
"We are pleased to partner with GADC on this significant engagement that marks an important step for TCS Philippines as we expand our presence in the region's fast-food industry. By leveraging the advanced capabilities of SAP S/4HANA and the innovative potential of SAP BTP, we aim to enhance McDonald's operational efficiency and customer experience, for business innovation and excellence," said Shiju Varghese, Country Head, TCS Philippines.
Integrating other SAP capabilities
TCS will also integrate other SAP capabilities to ensure comprehensive data management and automation solutions tailored to GADC’s needs.
The tech giant believes that these integrations will significantly enhance the fast-food chain’s proficiency in financial management, materials management, enterprise asset management, project management, sales and distribution, user interface, and master data management.
"We are excited to support Golden Arches Development Corporation in their continuous digital transformation journey. Implementing SAP S/4HANA on RISE will empower them with cutting-edge technology, ensuring McDonald’s stays ahead in the fast-evolving food service industry. This collaboration represents a significant milestone in driving innovation and operational excellence," said Rudy Abrahams, President & Managing Director, SAP Philippines.
TCS' market presence in the Philippines
It's worth noting that TCS has been present in the Philippines since 2008. The company also has over 5,000 employees. It supports customers across diverse sectors in the region, including telecom, banking and finance, real estate, and airlines, driving their growth and transformation.
Notably, it has also been recognised as a Top Employer in the Philippines from 2017 to 2024.
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