AI-native conversational AI providers Uniphore Appoints Tushar Shah as Chief Product Officer

Uniphore, a global conversational AI provider for businesses, has named Tushar Shah as its Chief Product Officer (CPO).

With 30 years of experience in technology leadership, including roles in product management, operations, go-to-market strategies, and customer experience, Shah brings a valuable perspective to his new position. He will be part of Uniphore's executive leadership team and report directly to CEO Umesh Sachdev, the company said.

Shah has held various leadership positions throughout his career. Previously, he served as the president and CEO of Fintech at NationsBenefits, where he oversaw approximately $1 billion in expenditures.

“Tushar’s ability to build and lead high-performing product and engineering teams makes him a perfect fit for Uniphore,” said Umesh Sachdev, CEO, Uniphore. “As we start a new chapter in our transformation journey, Tushar’s experience will be instrumental in building products that will delight our customers, partners, employees and stakeholders. I am excited to welcome Tushar to our company and look forward to celebrating many innovation milestones together.”

Prior to that, he worked as the senior vice president at PayPal, responsible for leading product development, engineering, credit services, identity verification, risk management, compliance, customer service, and AI platforms. Shah also played a significant role in the separation of PayPal from eBay in 2015 and contributed to PayPal's remarkable market capitalization growth since then.

Additionally, he spent a decade as a technology senior executive at Bank of America, overseeing consumer banking, e-commerce, sales, services, and software engineering. Earlier in his career, Shah worked in IT for Teleglobe (Bell Canada) and held customer care positions at Broadslate Networks and WorldCom (Verizon).

“I am thrilled to lead Uniphore’s talented product management team,” said Tushar Shah, CPO, Uniphore. “As Uniphore continues to grow the capabilities of its X platform and generative AI, it’s more important than ever that we work as one team to constantly innovate and deliver value to our customers. Building elegant and transformative products is my passion. I look forward to bringing that to life at Uniphore.”

Uniphore specializes in AI-powered conversational solutions for businesses on a global scale. These solutions are crucial across various industries such as financial services, healthcare, telecommunications, travel, and hospitality. Conversations, whether between humans, between humans and machines, or between machines, are at the core of business operations, becoming the new currency for enterprises.

Also Read:

• PhonePe launches merchant lending platform