Urban Company’s revenue jumps 42% to Rs 383 crore in Q3 FY26; losses narrow

Urban Company Limited has reported strong topline growth in the quarter ended December 31, 2025 (Q3 FY26), even as consolidated losses persisted due to continued investments in its high-frequency housekeeping vertical, InstaHelp, according to the company’s shareholder letter and quarterly disclosure.

The Gurugram-based home services platform posted Net Transaction Value (NTV) of Rs 1,081 crore in Q3 FY26, up 36% year-on-year excluding Saudi Arabia.

Revenue from operations rose 42% YoY to Rs 383 crore. Overall growth was supported by steady new user additions, healthy revenue retention and strong festive-season demand across core categories in India, as well as improving performance in international markets.

At a consolidated level, Urban Company reported an adjusted EBITDA loss of Rs 17 crore for the quarter. The loss was primarily driven by InstaHelp, which scaled rapidly during the period but reported an adjusted EBITDA loss of Rs 61 crore. Excluding InstaHelp, the core business delivered an adjusted EBITDA profit of Rs 44 crore. Net losses for the quarter stood at Rs 21 crore.

The India Consumer Services segment, excluding InstaHelp, remained profitable. The segment reported NTV of Rs 781 crore, a 21% YoY increase, while revenue from operations grew 26% YoY to Rs 265 crore. Contribution profit rose to Rs 168 crore, or 21.6% of NTV, compared with 20.4% in the year-ago quarter. Adjusted EBITDA margins improved to 5.6% of NTV from 4.4% in Q3 FY25 and 2.4% in Q2 FY26. Based on performance over the first nine months of FY26, the company expects full-year margins for this segment to be slightly ahead of FY25 levels.

During the quarter, active service partners earned an average monthly net in-hand income of Rs 28,322 after deductions, compared with Rs 26,489 in the nine months ended FY25. The top 20% of partners earned Rs 42,418 per month, while the top 10% and top 5% earned Rs 47,471 and Rs 51,673, respectively.

Urban Company’s Native brands business recorded sharp growth, with NTV rising 93% YoY to Rs 79 crore, led by water purifiers and electronic door locks. Revenue from operations in this segment doubled to Rs 62 crore.

Adjusted EBITDA loss narrowed significantly to Rs 4 crore, or 5.0% of NTV, from 27.9% of NTV a year earlier. Sequential growth moderated as the previous quarter benefited from demand pulled forward by large e-commerce sale events.

The international business, covering the UAE and Singapore and excluding Saudi Arabia, also reported strong momentum. NTV increased 79% YoY to Rs 193 crore, while revenue from operations rose to Rs 50 crore. The segment reported an adjusted EBITDA profit of Rs 4 crore, or 2.0% of NTV, supported by an expanded service assortment and improved value proposition.

Launched earlier in the year, InstaHelp continued to scale quickly. The vertical recorded 1.61 million orders and Rs 28 crore in NTV in Q3 FY26, up from 0.58 million orders and Rs 10 crore in NTV in the previous quarter. Revenue from InstaHelp stood at Rs 6.8 crore.

While absolute losses increased quarter-on-quarter, the adjusted EBITDA loss per order improved to Rs 381 from Rs 760 in Q2 FY26. The company said it expects losses per order to decline over time with improvements in average order value, service partner utilisation and micro-market densification.

As of the end of Q3 FY26, Urban Company reported 7.8 million annual transacting users and 59,475 monthly active service partners. The company closed the quarter with a cash balance of Rs 2,095 crore, which it said provides sufficient runway to invest in new categories while maintaining profitability in its core marketplace.