US-based Salesforce partners with Indian dronetech startup Garuda Aerospace

Chennai-based drone manufacturing startup Garuda Aerospace has partnered with US-based SaaS giant Salesforce to transform the customer lifecycle experience.

Salesforce's Agentforce Sales, and Agentforce will create a unified, intelligent platform to help streamline operations, enhance customer relationships, and support Garuda Aerospace’s rapid geographical expansion to Southeast Asia and Africa.

As Garuda Aerospace also expands into new verticals, including agriculture, defense, and infrastructure, leveraging Salesforce will help it to enable collaboration across functions such as marketing, sales, and service departments.

It will also enable Garuda to eliminate data silos and empower every employee with actionable, real-time insights, focusing on measurable business outcomes. The company said that the implementation directly impacts over 90% of its current client base within the India market, strengthening B2G, B2B, and B2C workflows.

Salesforce recently released Agentforce 360, a comprehensive suite of AI tools built on Agentforce. With the release of Agentforce 360, Salesforce aims to connect humans and AI agents in one system.

Mankiran Chowhan, Managing Director, Sales and Distribution, Salesforce India, said, “Driven by the rapid adoption of technology across sectors, the drone industry is experiencing significant growth. Our exciting collaboration with Garuda Aerospace will unify their marketing, sales, and service operations onto a single, intelligent platform. We are keen to support Garuda Aerospace in accelerating the adoption of its cutting-edge technology, which is engineered to meet the rigorous demands of industrial applications.”

Agnishwar Jayaprakash, Founder and Director, Garuda Aerospace, said, “Technology has always been integral to Garuda Aerospace. Partnering with Salesforce strengthens our commitment to operational excellence and customer delight. With unified data intelligence and seamless collaboration, we are poised to deliver faster, more personalized experiences and accelerate our next phase of growth.”

“As we expand into new verticals and global markets, this digital transformation will empower our teams to make smarter decisions, build stronger customer relationships, and scale with agility ensuring, Garuda Aerospace continues to lead with innovation and purpose,” Jayaprakash added.