India's Wipro signs multi-million-dollar deal to transform Nokia’s digital workplace services

Bengaluru-headquartered technology company Wipro on Tuesday (30th April) said it has been selected by Finland-based Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of employees.

Wipro said it will build a bespoke AI-powered, cloud-based solution for Nokia's workforce comprising around 86,700 people globally in 130 countries of operations.

The solutions are aimed at enhancing the employee experience by providing highly available, modular, secure, and automated services.

Conducting user research

Designit, a Wipro company specializing in user experience strategy and implementation, will conduct user research to ensure personalized assistance is offered to employees at the right time.

This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment, the company said in a release.

Leadership comments

“Generative AI is fast becoming a critical component of Digital Workplace services,” said Vinay Firake, Sr. Vice President & Managing Director Nordics, Wipro Limited.

“We are proud to work with Nokia on building an IT support solution that will improve the employee experience. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers," Firake said.

What did Nokia say?

Marije van Donk, Vice President and head of User Experience at Nokia, said, “At Nokia, we are increasing our efforts to elevate and secure User Experiences with our IT Services. A key pillar is a modernized remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network. Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts. We have chosen Wipro as our partner in this transformation journey.”