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Zomato delivery boy falls into open drain during heavy rains in Hyderabad; Union blames company

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Jaya Vishwakarma
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Zomato delivery boy falls into open drain during heavy rains in Hyderabad

A Zomato delivery boy in Hyderabad narrowly escaped with his life after falling into an open drain while working amid heavy rains on August 9, 2025.

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The incident occurred near TKR Kaman at around 9:30 p.m., when Syed Farhan, who was on an active delivery order, was swept into the drain. His bike and mobile phone were carried away by floodwaters.

A video of the accident, widely shared on social media, shows Farhan struggling in the water as residents throw him a rope. Locals first retrieved his bike from the drain before helping him climb to safety. Farhan escaped without serious injuries.

TGPWU raises concerns about workers safety

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The Telangana Gig and Platform Workers’ Union (TGPWU) said the accident was a result of companies prioritising profits over safety.

“This is not just an accident — it is a direct consequence of platforms prioritising profits over worker safety. God blessed Farhan with his life yesterday, but tomorrow may be too late for another worker,” said Shaik Salauddin, founder president of TGPWU.

The union demanded that Zomato replace Farhan’s lost phone, repair his damaged bike, and compensate him for lost income.

“This is not about Rs 10 or Rs 15 rain bonus, it is about whether a worker returns home alive,” Salauddin said, urging companies to stop sending riders into dangerous conditions without proper safeguards.

TGPWU also appealed to the Greater Hyderabad Municipal Corporation (GHMC) to act against companies that put riders’ lives at risk. While the GHMC has issued advisories to aggregators about avoiding deliveries during extreme weather, the union said these warnings are often ignored. It further called for fair rain and surge bonuses, as well as real-time weather alerts for workers.

Netizens reaction

While the union's post hasn’t received much attention, many people in the comments section criticized the government for the city’s poor infrastructure.

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