Zomato To Charge Zero Commission On Takeaway Service From Restaurants

• Zomato said, According to the World Health Organization (WHO), food delivery is safe, and people should not fear food-packaging.
• The move will help the industry get back to normal, said the company.

Gurugram-based food aggregator Zomato, on Wednesday, said that the company has started a free takeaway service and will not charge any commission from restaurant partners.

The move will help the industry to get back to normal, said the company.

In a blog, Zomato stated has that, "Takeaway orders on the Zomato app has witnessed tremendous growth with the order volume increased by more than 200% in the last few months."

The unicorn food delivery platform Zomato said, according to the World Health Organization (WHO), food delivery is safe, and people should not fear food-packaging.

Zomato founder & CEO, Deepinder Goyal on Twitter said, "We are introducing takeaway/self-pickup services at a much larger scale than before. Also making this service commission-free for our restaurant partners, To help the restaurant sector, we will also forego the payment gateway charges incurred on all such orders."

He further said, "More than 55,000 restaurants are already live for takeaway on zomato and we are serving tens of thousands of such orders weekly."

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Zomato said the food ordering business is making a strong comeback after the initial setback of the ongoing pandemic. As of today, we are at ~110% of the pre-covid GMV run rate in our food delivery business.

Zomato has delivered over 13 crore orders since the first lockdown started in March, and there have been zero reported cases of covid transmission through food or its packaging, said Zomato.

"We have been focusing on finding more ways to safely serve our customers while responsibly helping our restaurant partners grow. One common solution that checked all the right boxes was the option for customers to pick up their own orders," Zomato said in its blog post.

The company also said in its blog post that there are still millions of customers who haven’t yet ordered since the beginning of the lockdown. We believe a lot of them who are bored with home-cooked food will start consuming restaurant food with a safe and convenient takeaway option.

Zomato further added, For restaurants that already serve delivery orders, takeaway provides another avenue to access more customers, and further grow their business.

Earlier this week, Zomato had raised $195 million from Luxor, Kora, and Steadview, Info Edge, the funding led Zomato valuation at $3.6 billion.

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