From job rejections to a thriving business: How Neeraj Tiwari is addressing Indian job market challenges

In 2012, Neeraj Tiwari, fresh out of his academic years, found himself navigating the challenging landscape of job interviews.

Despite his qualifications, he repeatedly encountered the all-too-common diplomatic rejection from HR departments: "We will call you." 

Rather than wasting more time in endless interviews, he resolved to carve out his own path.

The decision led to the founding of HiTech Human Capital (India) Ltd (HHCiL). What began as a response to personal frustration soon became a mission to create opportunities not just for himself but for many others. 

HHCiL’s journey from a modest proprietorship to a public limited company wasn’t as easy as it might appear. Starting with just 10 staff members and an initial capital of Rs 50,000, Neeraj faced numerous challenges in the early years. Convincing clients to trust a new company in the competitive security and facility management sector was no easy feat. 

However, Neeraj and his team embraced these challenges, turning each obstacle into an opportunity for growth. Their relentless focus on delivering quality services gradually earned them a reputation, and word of mouth became their strongest marketing tool.

By 2015, this commitment had paid off, allowing HHCiL to transition into a private limited company. The company didn’t stop there; it continued to diversify its service offerings in 2018, expanding into payroll management, facility management, and more.

The company’s resilience was particularly evident during the post-COVID era when it adopted a market penetration strategy that expanded its operations to 12 states with over 4,000 personnel. 

In 2023, HHCiL achieved another major milestone by becoming a public limited company.

HHCiL offerings

HHCiL offers a wide range of services, including Security Solutions, Facility Management, Payroll Management, Fire & Safety Training, Electronic Solutions, Corporate Risk Management, and Background Verification.

Each of these services is designed to meet the unique needs of its clients while adhering to the highest standards of quality and efficiency. 

HHCiL’s security services are particularly robust, providing highly trained personnel, including security officers, supervisors, and guards, many of whom come from defence and paramilitary backgrounds.

These personnel are not only versed in security routines and procedures but also in first aid, labour intelligence, and confidential inquiries. These security solutions are tailored to ensure that clients receive the highest level of protection, with personnel who are disciplined, well-trained, and deeply knowledgeable about security protocols.

Adhering to Private Security Agencies Regulation Act (PSARA) guidelines, the company ensures all guards are thoroughly trained to handle potential threats. Ongoing on-the-job training (OJT) further equips them to respond effectively in real-world scenarios.

In the area of facility management, HHCiL revolutionises workspaces through comprehensive solutions that include cleaning, pantry maintenance, housekeeping, and pest control. 

These services are designed to streamline operations for public and private organisations, offering cost-effective and efficient solutions. HHCiL’s nationwide presence ensures that businesses across India can benefit from their expertise, whether they are in corporate houses, government organisations, or large office complexes.

Managing payroll can be a complex and time-consuming task, especially in today’s globalised world. HHCiL’s payroll management services simplify this process by ensuring accurate and timely payment of employees and taxes. 

The company’s approach includes managing attendance, benefits, deductions, and tax compliance, all tailored to meet the specific needs of businesses operating across borders. This not only helps reduce operational risks but also maintains employee satisfaction by ensuring fair and timely compensation.

HHCiL prioritises safety, and its fire and safety training programs are designed to equip individuals with the skills needed to handle fire-related emergencies. 

The company offers comprehensive training, including the installation of fire alarm systems, fire suppression systems, and the development of emergency evacuation plans. HHCiL’s fire risk assessments and 24/7 emergency response services further enhance the safety and security of their clients.

In today’s digital age, electronic security is more important than ever. HHCiL offers advanced electronic security solutions, including access control, video surveillance, and intrusion detection systems. 

These technologies are designed to protect businesses from potential threats, ensuring that their operations run smoothly and securely. 

Navigating the complexities of risk in today’s business environment requires a strategic approach. HHCiL’s corporate risk management services provide companies with the tools needed to manage financial and operational risks effectively. 

The company’s approach includes identifying, assessing, and managing risks, with a focus on minimising costs and maximising value. This expertise in risk management helps businesses stay resilient in the face of uncertainty.

Trust and integrity are crucial in any business relationship, and HHCiL’s background verification services ensure that organisations can make informed decisions when hiring or partnering with individuals. 

The company conducts thorough checks on employment history, education credentials, criminal records, references, and identities, providing clients with reliable and comprehensive screening solutions.

HHCiL’s financial performance

HHCiL has consistently delivered strong financial results, boasting an average revenue growth of 38% and a profit after tax (PAT) of 20% year after year. 

Unlike other companies in this sector, the company achieved this growth without heavily relying on aggressive marketing or business development efforts.

The company’s strategy of diversifying its client base across different sectors ensures that it remains adaptable and resilient. 

With a client base of over 250+ organisations, HHCiL emphasises timely and accurate statutory compliance and continuous monitoring through monthly feedback, ensuring that clients receive the best possible service.

“There is significant scope and business opportunity in India for the private security guarding and facility management sectors, as these are essential services required everywhere. These industries provide jobs to over 10 million people across the country, contributing approximately 23% to the nation’s GDP. However, we have observed practices of price-cutting and unfair competition that have the potential to hinder the growth and sustainability of the sector,” said Neeraj Tiwari, Founder and CEO of HCCiL.

Looking ahead, HHCiL is targeting an IPO by FY 2027-28, with a revenue goal of Rs 1,000 crore by March 2027.