Reliance Jio disclosed its 1st patent-filed innovation- an artificial intelligence (AI)-based video call assistant at the India Mobile Congress (IMC) 2019 on Mon. The feature will be accessed via an easy 4G telephony, while not the necessity for putting in the other application on the device.
The company claims that the Jio video call assistant has the potential to revolutionise client support and client communication use cases. With this AI-based technology, medium customers issues like endless call-hold music or ostensibly endless Interactive voice response (IVR) wait-times might become things of the past.
The AI Video call Assistant is capable of listening and understanding a customer’s queries. it’ll then be able to reply to queries in line with the most applicable answer and continue learning. The assistant was developed by Jio unitedly with US-based Radisys that is, in fact, a Reliance Industries subsidiary. With the readying of the AI assistant, brands are able to create client engagement more efficiently.