Zomato launches personalised AI chatbot 'Zomato AI'

The new chatbot is aimed at assisiting Zomato Gold customers in placing food orders

The AI-based intuitive food companion, which will be rolled out in phases, is designed to cater to users' ever-changing preferences, dietary needs, and moods.

The chatbot aims to enhance the user experience by offering a seamless and natural texting style.

It allows customers to send multiple messages and claims to respond almost in real time.