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Amdocs a US-based provider of software and services to communications and media companies, today announced that it is partnering with Indian telecom giant Bharti Airtel to drive 5G and IoT monetization and enhance its end-user customer experience.
Automating and digitizing business operations
As part of the partnership, Amdocs will create a digital platform to automate and digitize Airtel’s business operations and help the company create a single-bundled plan and bill for all its services to enhance customer satisfaction.
“We are excited to collaborate with Airtel, empowering them with our innovative monetization platform,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “Our efforts will ensure Airtel benefits from state-of-the-art technology, while the cloud-ready deployment and auto-scaling capabilities will ensure a flexible and efficient infrastructure.”
How will it benefit Airtel customers?
Amdocs said that its platform will enable Airtel Black customers, a service that consolidates all Airtel accounts into one plan, to customize their plans across various Airtel services like mobile, broadband, and direct-to-home.
Additionally, This will enable Airtel to provide a streamlined customer experience, improved billing accuracy, and smoother business operations through integrated ecosystem insights, aiding better decision-making.
“As Airtel transitions from a telco to a techco, we are constantly looking for ways and means to enhance our customer experience with the right use of technology solutions,” said Pradipt Kapoor, Chief Information Officer, Bharti Airtel.
He added, “We are delighted to transition to Amdocs’s converged billing platform as we consolidate our digital architecture and optimize service delivery in critical areas like billing”.
What does Amdocs do?
Amdocs is a multinational corporation that originated in Israel and is now headquartered in Chesterfield, Missouri. The company specializes in providing software and services tailored for communications, media, financial services providers, and digital enterprises.
Its primary focus revolves around digital transformation, offering solutions that range from cloud services to 5G network capabilities.
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