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GupShup domain-specific ACE Large Language Models
Conversational engagement platform Gupshup today announced the launch of ACE LLM, a family of domain-specific Large Language Models specialized for functions such as marketing, commerce, support, HR & IT, and industries like banking, retail, utilities and more.
The development comes almost eight months after it launched Auto Bot Builder, a tool that leverages LLMs to automatically and effortlessly build advanced chatbots for enterprises.
According to the company, ACE LLM was built on foundation models such as Meta’s Llama 2, OpenAI GPT-3.5 Turbo, Mosaic MPT, Flan T-5, and others. The new solution has been adapted for specific industries and functions and is also equipped with enterprise-grade safety controls and guardrails, the company said.
GupShup says that ACE LLM enables enterprises to quickly and effectively transform conversational experiences across various stages of the customer lifecycle. From product discovery, lead generation, and commerce to troubleshooting and customer support, these models enable more precise, human-like interactions delivered with speed, scale, and compliance along with data governance, all while maintaining a lower total cost of ownership, it said.
The company also said that ACE LLM is available in 7 to 70 billion parameter sizes that generate text in 100+ languages, such as Spanish, Portuguese, French, German, Bahasa, Arabic, Mandarin, Hindi, and English, and languages.
Beerud Sheth, CEO and Co-Founder of Gupshup, said, “To harness the full power of foundation LLMs, enterprises need to fine-tune them for their domain requirements and add additional guardrails around security, compliance, and relevance while also ensuring data residency and cost efficiency. Gupshup is excited to launch the ACE LLM family of domain models, which are custom-built to fill this gap, thereby enabling enterprises to transform their customer experiences.”
ACE LLM is available in the Gupshup public cloud and offers deployment options with support for geo-specific data residency or enterprise private cloud (VPC) with high scalability.
Gupshup further said it is leveraging domain-specific, fine-tuned large language models (LLMs) to automate the creation of enterprise-grade chatbots with appropriate guardrails.
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