Deepinder Goyal-led Eternal’s food delivery COO Rinshul Chandra resigns; here's why

Eternal Limited, formerly known as Zomato Limited, announced that Rinshul Chandra, Chief Operating Officer of its Food Ordering and Delivery Business, has resigned.

The resignation was filed on April 5, and Chandra's last official day will be April 7. In a statement to the stock exchanges, Chandra said he is stepping down to pursue new opportunities and passions that align with his personal and professional goals.

"I am writing to resign as COO - Food Ordering & Delivery Business of Eternal Limited, effective April 7, 2025. After careful consideration, I have decided to pursue new opportunities and passions that align with my evolving personal and professional goals. It has been an incredibly fulfilling journey over the past 7 years, and I am truly grateful for the trust, support, and opportunities I've received during my time here. I wish our world-class teams at Eternal the very best," Chandra wrote in a letter.

Leadership background  

Chandra joined Zomato in 2018 as Assistant Vice President of Products and later served as Vice President and Head of Business before becoming COO of the food delivery segment.

Eternal has not announced a replacement for Chandra. His departure comes soon after the company rebranded itself from Zomato to Eternal, a move aimed at organizing its four primary businesses under one umbrella: Zomato, Blinkit, District and Hyperpure.

While the consumer-facing brand and app remain known as Zomato, the holding entity now operates under the name Eternal.

Recent layoffs  

The announcement of Chandra's resignation follows the report of mass layoffs at the food delivery giant. The company reportedly terminated the contracts of nearly 600 employees who were hired under its Zomato Associate Accelerator Program. These layoffs coincided with the increased adoption of artificial intelligence in the firm's customer support operations.

A number of significant departures have also shaken the company over the past year, including Global Head of Finance Hemal Jain, Chief People Officer and co-founder Akriti Chopra, and Independent Director Gunjan Soni.