‘It’s not humanly possible to read 8,000 emails’: Deepinder Goyal asks ex-employees to WhatsApp him

Eternal founder Deepinder Goyal said the company has received more than 8,000 emails in the past week, including around 4,000 from former employees who were part of the company at various stages of its journey.

In a post on X, Goyal said many of the messages were deeply personal and filled with “emotions and honesty.” He noted that several current team members may not have context about employees who left five, 10 or even 15 years ago.

“Most of these emails are stories, and are full of emotions and honesty. There’s a lot of context and history in them,” Goyal wrote. However, he acknowledged the challenge of responding individually.

“It is not humanly possible for me to read through 8,000 emails, and pick and choose the right ones to respond to, quickly,” he said, adding that he is currently the only person who can fully understand and contextualize many of the messages.

Goyal said the team is reviewing each email, but the process will take time.

For those who worked directly with him and are awaiting a response, he suggested a more direct route. “If you worked with me directly, and you wrote in, and you are waiting for a reply, here is what will work quickly: find my number and WhatsApp me,” he wrote.

A quick update on back@eternal.com

Over the last week, we received over 8,000 emails. About 4,000 from people who have been part of the Eternal journey at some point. Rest from people who haven't worked here but want to. Thank you so much for this. I didn't expect this at all.…

— Deepinder Goyal (@deepigoyal) February 11, 2026

This comes after Goyal publicly invited former employees to return to the company, saying the door remains open for those who once worked at the food delivery platform and its broader group.